FAQs

Can I make changes after I place my order?

We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order at this time. You may however make a new order and cancel your previous order within 3 hours of purchase. Please send us an e-mail at Mawasemsocial@gmail.com to process the cancellation.


What happens when an item is out of stock?

In a case that an item is temporarily out of stock, you will be e-mailed and notified. You will be provided with 2 options:

Request for a cancellation and for a full refund of that item or replace the item with another.
Other items on the order will not be affected and shipped out accordingly.


Why was I refunded or partially refunded?

If an item becomes unavailable, we will contact you and process a full refund for that item.

If there are other items on the order, it will not be affected and shipped out accordingly.

I have multiple items on the order. Why did I receive only 1 item?

If there are more than (1) items on your order, we ship out items that are in stock first.
This is done to avoid delaying the entire order, we want you to receive items in a timely matter.


Can I return my items?

Returns are strictly for defective or incorrect items at this time. (Please see Returns and Refunds for more info)
For all other cases, please email us at Mawasemsocial@gmail.com for further inspections as we look into each order as a case by case.


How do I track my order?

When your order has been shipped a confirmation email will be sent with the tracking number. You may also find the tracking number by signing into your My Account page and then viewing the order after it has been shipped.

For all other questions and inquires, please contact us at Mawasemsocial@gmail.com